Refund Policy

At The Organic Food Shop, we prioritize the freshness and timely delivery of our perishable items. We strive to ensure that you receive your order in the best condition possible. Due to the perishable nature of our products, our refund policy is as follows:


Eligibility for Refunds:

Commercial and Urban Addresses: Refunds or replacements may be provided under the following conditions:

  • The product is damaged upon arrival.
  • The product is spoiled upon arrival.
  • Incorrect items were delivered.

Conditions for Refunds:

  1. Notification: You must notify us within 24 hours of receiving your order if there is an issue. Please contact our customer service team with your order number and a detailed description of the problem.
  2. Evidence: You may be required to provide photographic evidence of the issue (e.g., damaged packaging, spoiled product).

Non-Eligibility for Refunds:

  • Rural Addresses: Due to the extended delivery times and the perishable nature of our products, we do not offer refunds or replacements for orders delivered to rural addresses. We recommend contacting us prior to placing an order if you reside in a rural area to discuss potential arrangements.
  • Change of Mind: We do not provide refunds for a change of mind or incorrect orders made by the customer.

Return of Products:

  • Do Not Return Perishable Items: As our products are perishable, please do not return any meat products to us. If a refund or replacement is approved, we will handle the disposal instructions.

Processing Refunds:

  • Approved refunds will be processed within 7-10 business days. Refunds will be issued to the original method of payment.

Contact Us:

We appreciate your understanding of our policy, designed to ensure the freshness and safety of our products.

For any questions or to report an issue with your order, don’t hesitate in contacting us. We are committed to resolving any issues promptly and satisfactorily.