FAQs

GET ANSWERS TO YOUR QUESTIONS

Delivery/ Transport

Across New Zealand. We are based in Waikato but we deliver all across New Zealand. Please add your location to your delivery address to find out the delivery cost for your area.

Although we are unable to give an exact time of arrival, orders are typically delivered between 9am and 3pm.

You will also receive an email from us once your order has been completed and packed and includes your unique delivery tracking number.

Simply click on the tracking number link found in the email and it will show you where your order is at each stage.

No we don't. You can collect from:

PICK UP LOCATIONS

Farmers’ Market Hamilton: Every Sunday 8am-12pm. The Barn, Gate 3, Brooklyn Rd, Claudelands

Farmers’ Market Cambridge: Every Saturday 8am-12pm. Victoria Square (Opp Town Hall). Corner of Victoria & Alpha Streets

If your find your family is growing (or shrinking) you are welcome to adjust the size of your box. Just send an email to our team and we will make the appropriate adjustments for you. Please email us at info@theorganicfoodshop.nz or through our contact form.

The Product

Our meat arrives to you vacuumed packed because that is the best way to preserve its quality. If you open your pack and it smells a little bit simply remove the meat entirely from the at and allow it to breathe for 15-30 minutes. All of our meat packets are ready to be used straight away, or put in the freezer for a future date.

Yes, they are all gluten-free. If we ever make sausages with gluten in them they won't be included in our pre-made boxes.

Ageing meat is a centuries-old tradition of allowing the meat to sit for a certain amount of time so that the enzymes begin to break down and tenderise the meat and elevate the flavours. We age our meat between three to eight weeks depending on the cut.

It smells… interesting!

Yes aged meat does have a smell, but that’s just the process of the enzymes breaking down, trust us it’s still safe and delicious! Simply let the meat breathe and all interesting smells will dissipate in 15-30mins.

No, we currently only sell Bostock Brothers Free Range, Organic Chicken products.

Your Subscription

We have options for you to receive your box either every two weeks or every four weeks.

While products in each box will vary we have carefully estimated the amount of meat needed for a family of either two or four hungry people.

We will always include staple cuts such as the roast, steak and mince, but we also like to keep it exciting for you with a few delicious and different cuts.

We will be sad to see you go, but of course, you can cancel your subscription at any point. You will receive any box that has already been charged to your dedicated card and we will keep your information on record so you can restart your subscription at any time.

If your find your family is growing (or shrinking) you are welcome to adjust the size of your box. Just send an email to our team and we will make the appropriate adjustments for you.

Pet Food & Dog Treats

No our dog treats are dried raw.

We use the bones from our organic beef and lamb, so there will be a mix of both in your dog treats depending on what you choose.

We haven’t seen our furry friends allowing you to keep them for long, but if you keep them in a dark dry place it should keep for months!

We have two products:

Minced organic beef offal - No added fat. (Beef liver, heart, kidney). It is made in our shop, by our artisan butcher, beef offal is minced, portioned and then frozen.

Minced organic beef offal (beef liver, heart, kidney) and fat (60/40 beef offal to fat ratio). It is made in our shop, by our artisan butcher, beef offal and fat is minced, portioned and then frozen. Mix with your pets biscuits or have on its own. Great nutrient rich meal. 

Our Beef is 100% grass fed, hormone and antibiotic free, pesticide and herbicide free. 

Organic Honey & Eggs

Our honey isn’t certified organic even though are bees are kept on an organic farm. This is because we can’t control where bees fly or where they harvest from.

Our honey is raw and unprocessed so full of amazing nutrients and flavour.

Yes our chickens have plenty of farmland to roam around, we check in with them daily and they are very happy chickens!

Yes our chickens are raised on a certified organic farm and they are only fed organic feed.

Contact Us

(+64) 27 298 8140 | info@theorganicfoodshop.nz

Farmers' Markets

Farmers’ Market Hamilton: Every Sunday 8am-12pm. The Barn, Gate 3, Brooklyn Rd, Claudelands

Farmers’ Market Cambridge: Every Saturday 8am-12pm. Victoria Square (Opp Town Hall). Corner of Victoria & Alpha Streets